Tech Support & Warranty
Electronic Speed Controllers and other products carry a 1-Year warranty.
Before condemning a control unit as defective:
- Review our installation, trouble-shooting and safety instructions for all Speed
Controllers available at this link: installation.pdf* (PDF File)
- You may take advantage of our Bench-Test (diagnostic) service offered through our
Repair and Return program to determine if a control
unit is malfunctioning. Bench test and/or diagnostic fee for most products is $50,
and the service is rendered within 48-72 hours.
- You may use our products catalog to help you find product part numbers and submit
your technical questions or suggestions via email.
- To send your product for a warranty repair or exchange. Please download, print and
fill out our
Warranty-Repair-Form and include it with your shipment.
Note: Copy of your purchase/repair receipt must accompany the shipment, otherwise
we will bill 50% of the original repair price.
- We replace your Warranty unit in 48 hours. Warranty replacement for more than two
units shipments may take up to one week. We ship all warranty replacements Ground-service
free of charge to our customers.
- Warranty is void if our repair serial number is missing, or if the warranty seal
is broken. Water damaged and/or physically damaged units will not be exchanged under
warranty.
If you have further questions you may email
Email Us.
We appreciate your business!